The BPO Challenge: Leveraging Capabilities, Creating Opportunities
Published By: Philippine Institute for Development Studies | Published Date: July, 01 , 2015There may not be a single standard approach to developing the ICT-BPO sector, the successful experiences of developing countries can provide useful insights and practical lessons for countries contemplating to
set up their ICT-BPO service industries. Using data from the Philippines, this paper describes the evolution of ICT-BPO services exports in the country and examines the factors that facilitated its transition from providing low-end contact center services, to back-office operations, and to higher value-added services.
Author(s): Fatima Lourdes E. Del Prado | Posted on: Aug 12, 2015 | Views()