Financial Inclusion and Information Technology

Today banks have centralised operations, more and more banks and branches are moving to CBS , network based computing, new delivery channels such as networked ATMs, internet banking, smart card based products, mobile access etc and are using IT for customer relationship management, customer transaction pattern analysis credit profiling and risk management. At the same time, large number of households continues to be excluded from the formal banking system and as per some recent surveys their share has increased. [Keynote address at ‘Vision 2020 - Indian Financial Services Sector’ hosted by NDTV at The Ballroom, Taj Lands End, Mumbai on September 12, 2008].